Refunds, Returns, and Subscription Cancellations Policy
Here’s how it works…
First 7 Days (Lessons Purchased In Store)
If you are dissatisfied at any time during the first 7 days after purchase, simply return all physical products we shipped to you, delete all digital files, including video, audio, and text files you obtained from us, and ask for a full refund. You will get your money back. That’s a firm promise and commitment.
First 14 Days (Monthly Pro Memberships)
If you sign up for the monthly membership and decide within 14 days that you’re not satisfied, I will offer you a full refund for the cost of the membership. After 14 days, I can cancel the membership for you but I can’t refund the membership price. Same with recurring monthly payments, please contact me within 14 days of your membership renewal if you want a refund.
First 14 Days (Yearly Pro+ Membership)
If you sign up for the yearly membership and decide within 14 days that you’re not satisfied, I will offer you a full refund for the cost of the membership. After 14 days, I can cancel the membership for you but I can’t refund the membership price. Same with recurring yearly payments, please contact me within 14 days of your membership renewal if you want a refund otherwise you will have access for another full year.
First 30 Days (Yearly Pro+ Membership)
If you sign up for a yearly membership and decide within 30 days that you’re not satisfied, I will refund your yearly membership and you will only be charged for a single month of use. So if you cancel within 14 days, you get a full refund, if you cancel within 30 days, you’ll only be charged for a single month rather than the entire year. This also applies to yearly membership renewals so watch closely when your subscription will renew!
After 30 Days (Yearly Pro+ Membership)
I can cancel your yearly membership for you but I’m sorry I cannot offer any refunds for yearly memberships after 30 days. This also applies to yearly recurring payments so watch your membership closely as to when it will renew! You will retain access throughout the year even if you cancel so you can cancel anytime if you’re worried about forgetting when your renewal date is!
Shipment and Risk of Loss
When you buy a physical product from our website, the purchase is made per a shipment contract. Whether we ship the product directly to you, or it is shipped to you by a third party (e.g. a drop shipper), the risk of loss and title for each product purchased from us passes to you once it has been delivered to the carrier (e.g. U.S. Postal Service, U.P.S., FedEx etc.). We are not responsible for items lost during transit.
If you want to cancel a subscription you have with us, please use the information in the “Contact Us” section below to make your cancellation request.
When you cancel a subscription with us, you will continue to receive your subscription benefits until the end of the current billing period. You will not receive a refund of any portion of the subscription fees you paid for the current or prior billing periods.
Example: If we process a monthly subscription’s cancellation on March 7th, you will continue to receive the benefits of that subscription until March 31st and there will not be a refund of any part of the March monthly subscription fee. You will neither be billed for nor receive the benefits of the cancelled subscription after March.
If you choose a multi-payment option for a single subscription period, when you cancel a subscription during that period, you will continue to receive the benefits of the subscription until the end of the period and must continue to honor your agreement to make multiple payments for that subscription period.
Example: If we process an annual subscription’s cancellation in May that you agreed to pay for with quarterly payments (January 1st, April 1st, July 1st, and September 1st), you will continue to receive the benefits of that subscription until the end of the year, there will not be a refund of any part of the annual subscription fee already paid, and you must make the two remaining quarterly payments (July 1st and September 1st). You will neither be billed for nor receive the benefits of the cancelled subscription after the end of the annual subscription period.
Do not wait until the end of a billing or subscription period to make a subscription cancellation request because such requests are typically processed within 2 to 3 business days after we receive them. As it takes longer for us to receive postal mail than electronic mail, we recommend that you email your request. Providing us with your account/subscription number (if you have one) can also speed up the process of honoring your request.
We will confirm your subscription has been cancelled by either email or postal mail.
Email your refund or subscription cancellation request to mike[at]mikeheddingmusic.com. Please include the words “Refund Request” or “Subscription Cancellation Request” in the subject line of your email.
When you communicate with us by email concerning a request for a refund or subscription cancellation, you are agreeing that we can respond to you by email or other electronic means of communication.
Send your written request for a refund or subscription cancellation by first class postal mail to:
Mike Hedding Music LLC
P.O. Box 14457
Minneapolis, MN – Minnesota 55414
To serve you and others better in the future, we request (but do not require) that you tell us why you want a refund or cancelled your subscription. We want satisfied customers.
Please remember that asking for a refund but continuing to use products purchased from us is the same thing as stealing and may also violate applicable intellectual property rights law.
This Policy and Customer Agreements
Any customer agreement between us supersedes this policy to the extent there is any conflict with the terms and conditions of the customer agreement.
Any fees charged to process a request made under Regulation (EU) 2016/679, the European Union’s General Data Protection Regulation (“GDPR”), whether the processing is voluntary or by legal mandate, are not eligible for a refund.
This refund policy was last updated on April 30, 2018.
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